How I cocked up online buying in all Big Names

You never want to write this, Be this, part of this anything to do this.

Involved parties : Park n Parker, Lazada (Main), Singpost, Speedpost, Cj Logistics + Many Lazada Agents and few Singposts agents.

Remember this. THERE IS NO WAY TO CHANGE SHIPPING ADDRESS IN LAZADA.NO WAY, NO WAY, NO WAY X 1000. Why?

Remember this. THERE IS NO WAY TO DIVERT DESTINATION ADDRESS IN LAZADA.NO WAY, NO WAY, NO WAY X 1000. Why?

Remember this. THERE IS NO WAY TO CANCEL ORDER IN LAZADA.NO WAY, NO WAY, NO WAY X 1000. Why?

Remember this. THERE IS NO WAY TO TELL LAZADA SELLERS TO CANCEL YOUR ORDER AND DIVERT SHIPMENT .NO WAY, NO WAY, NO WAY X 1000. Why? 

The Journey of The Great Cockup with Lazada 

Buying online has gotten very hard. I read on Lazada sellers Facebook some sellers are charged a lot for shipment. Now I understand why. Everything can be fixed but on Lazada system, NO WAY. 

I bought 3 items through LIVEUP highly recommended. I cancelled when i had to pay $28.80 as many sellers had free shipping. 

16 April 19 Day 1 @12.00am - I bought 1 Park and Parcel - however the parker was on holiday and booking went through. Parker text me at Day 2 @7.00am. This is the beginning of my Lazada nightmares. 

16 April to 22 April Day 2 to 10- 9am to 12am - I contact Lazada after realizing that I need to divert address, Lazada agents many of them said to cancel, but once you on Live up or Seller bot's or Lazada bot's click proceed - REMEMBER THIS YOU CANNOT CANCEL. No matter how hard you try, No agents are correct. All Lazada agents are wrong. YOU CANNOT CANCEL ANYTHING

I contact sellers and REMEMBER THIS. Sellers ALSO CANNOT CANCEL. Lazada seller 1/3 decides to NOT SHIPPED. Freeze. She says it will trigger refund. But I check NO REFUND, NO NEWS. Money disappearing act in action. 16 April to 22 April - Unsolved. She cannot trigger refund. I print screen of her messages "SHE WONT DELIVER". and contact Lazada agent on 22 April. Mr BEIN Should be the CEO. He is the only one who did what he said he would do. He contact seller and confirmed she is not shipping. He will write in for the refund. 

You Try to seek refund... YOU CANNOT SEEK REFUND, No matter what Lazada agents tell you. They will say they can't do anything in the email, but on chat they say they will try. But Actually nothing is done and nothing you can do. 

You print many screen to feedback, there will be no response. It's a tsunami.

20 April - Lazada tells you who are your shippers. You scramble to find them and sent tracking number. Because now you have it. 

1. Email CJ Logistic - Replied Changed. 

2. Email Singpost - Cant do anything. Will try when reach warehouse, I send many emails too. But 22 April - deliberately not coordinated and delivered to wrong address. Returned to warehouse and called Signpost to update new address but they have 1 delivery policy, not deliver 2 attempts failed and return goods. Singpost Deliver 1 attempt and check if can deliver to correct address. 

22 April - I re-ordered my unshipped item plus a few more. 

22 April - I wonder will i ever receive my refund, oddly enough I am able to understand why Lazada sellers some of them are shock at fright frieght charges. 

My analysis

1. Lazada Cost, resources wastage in supply chain - If you had a system to mitigate a change then cost and wastage does not trickle to Seller a) receive undelivered goods and charged shipping both ways b) Live agents - who used a lot of time to interact but could not fix the issue. c) Sellers who could mitigate by cancelling but could not do anything. d) Customers who became part of the cost wastage to try to stop the cost and resources wastage but could not amend and rectify nor instruct the correct address to a system that does not allow for correcting errors. Finally to Signpost who has prior information to divert but also could not amend system. Thus wastage trickles to courier companies. 

Even if you don't click in Lazada app the "Confirm address". The app does not stop and think something is wrong. If it's a bot, It aint very smart and it's triggering lots of wastage costs. 

My recommendation for online shopping portals. 

1. Implement a real time system and allows customers to amend info. How do you know who is the right customer - Give them some Pinno PIN or Thumbprint or voice recognition or bank account to deduct $1. 

2. Do not trigger time and costs to the supply chain. Earn frieght $10 but lost is $5000 or more in supply chain. 

This is the problem of the supply chain and the cost is written off to sellers. So the Lazada seller is right. Do not ship. is correct. No costs to her but charged and refund to me to settle.